Refund policy

ALCHEPHARMA NATURALS

Refund & Return Policy

Because our products are ingestible dietary supplements, we follow strict safety and quality standards.

Returns

Return requests must be submitted within 14 days of delivery. Returns are accepted only if the product is unopened, unused, sealed, and in original packaging, with proof of purchase. Opened or used supplements are not eligible for return or refund.

Non-Returnable Items

  • Opened or used supplements

  • Sale or promotional items

  • Gift cards

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, notify us within 48 hours of delivery with your order number and clear photos and video of the product and packaging. Approved claims will receive a replacement or refund.

How to Start a Return

All returns require prior authorization. Please contact customerservice@alchepharmanaturals.com before sending any items back. Returns sent without approval will not be accepted.

Refunds

Approved refunds are issued to the original payment method after inspection. Processing times may vary by financial institution.

Marketplaces Orders

Orders fulfilled or refunded through Amazon/Faire/Pod Foods/Temu/Walmart are handled exclusively by each platform and are subject to the platforms return and refund policies.